In the aviation industry passengers and people that have been wronged by the airlines submit complaints nearly every day to various organizations or agencies mandated to handle different aviation conflicts. Here are some of the common reasons:
Use of Drones
Aviation customer disputes can involve:
Flight Cancellations or Delays
As much as major international airlines try to resolve their issue independently, sometimes it is necessary to involve the Airline Customer Advocate (ACA). When you instruct us we guide, advise, and assist you to resolve your aviation conflicts to your satisfaction.
Noise levels from aircraft can be a nuisance to nearby residents. In Australia, this type of case is handled by the Airservices Australia’s Noise Complaints and Information Service, the Department of Defence, or the Aircraft Noise Ombudsman (ANO). Complaints on Aircraft noise coming from military activities are handled by the Australia Defence Force (ADF), Airservices Australia, or the Aircraft Noise Ombudsman. If you wish to maximise your chances of a favourable resolution you feel free to call us:
Interpretation of Aircraft Noise-Related Laws and Information
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Complaints on unsafe air flights and safety concerns are dealt with the Civil Aviation Safety Authority (CASA), while those of accidents or incidents can be submitted to the Australian Transport Safety Bureau (ATSB). There is also an option for submitting reposts confidential report through REPCON, a confidential reporting scheme by ATSB.